FOR IMMEDIATE RELEASE:

Credit Counseling Agency Dramatically Improves Mail Routing and Customer Service with Innovative and Cost Effective Solution.

Ft. Lauderdale, Florida, 5/12/2004 — Today paper documents and file folders are a thing of the past for Consolidated Credit Counseling Services, Inc..  Incoming mail is now captured at the points of entry into the company.  The paper is scanned into digital images immediately upon receipt.  The electronic images of the documents are automatically routed to the appropriate group or users' electronic work queue based on pre-defined rules.  Priority and status are quickly and easily assigned to ensure that workers handle the most important items first.

Even faxes coming into the company are received electronically and automatically routed to the proper groups or users.  The priority and status are also automatically set based on which fax telephone line a given document came in on.  The fact that this requires no human intervention guarantees that faxed correspondence is handled in the most expeditious manner possible.

Managers and Supervisors now easily stay on top of processes and users under their responsibility.  They do so by monitoring work pending and work completed in group and user queues.  Specific exceptions automatically route problem items directly to a particular users' supervisor.  Special reports allow them to get birds-eye and detailed views of current and historical performance and productivity.

Consolidated went through a long and grueling evaluation of many vendors and options.  Consolidated’s directors were extremely skeptical and critical because they had negative experiences when products did not live up to expectation.  "What made us exceptionally proud" said Vladimir Stroleny of PC Networks, Inc., “was that the eight (8) individuals who made up the evaluation committee unanimously selected Imaging101 solution as the best solution.  Imaging101 answered all of their issues and offered benefits they had not thought about yet."

Some unsolicited remarks from Consolidated’s administrators and users:

“I have personally been involved in over 30 conversions from one system to another…   I have never seen a group handle a conversion this smoothly, quickly and effectively.”

“You took our vision and your vision and created something better than both…  I love what this system has done for us!”

“Every day I used to get dozens of emails asking who had the file for a given client.  These emails have disappeared.  Excellent job!”

“Our counselors are handling the work in their queues within 1 to 2 days… this used to take 7 to 9 days before!  The high-priority items are handled in the same day."

“It’s just great to be able to walk down the isles without tripping over people, boxes and folders.  Looking for files was a full-time job for some of our people”

“Our mailroom has never been this efficient at getting files processed and routed to the right group.” 

“Wow!  The productivity reports we get from Imaging101 help us keep track of who is really performing and who is not doing their job.”

“We selected Imaging101 because it is extremely easy to use, amazingly powerful and flexible and can cost a fraction of what other systems cost.   It provides features not even available in systems costing over 4 times as much.”

PC Networks, Inc., as an authorized reseller, implemented the Imaging101 solution for Consolidated Credit Counseling Services.  The system consists of three (3) scanners (1 high-volume, 1 medium volume and 1 low- volume), forty (40) indexers with a total of one hundred (108) users involved in automated work routing and retrieval. 

With very little user intervention, Consolidated converted and imported roughly 2.7 million pages from the previous vendor’s system. Consolidated’s staff was extremely unhappy with the previous system because it did not provide the features they required to run an efficient operation.  Prior to the Imaging101 implementation, all paper was routed in paper file folders.  The paper was scanned after the work had been completed.  This presented CCCS with many problems and challenges in their goal to service clients in the most expeditious manner.  In the Credit Counseling industry, delays can cost clients further financial difficulties and affect their credit ratings.

About Imaging101

 About PC Networks

PC Networks, Inc. is a Florida Corporation headquartered in Miami, Florida since 1983.  PC Networks provides complete and cost-effective turnkey solutions to enable companies to reduce operational costs, increase profitability, and improve customer relationships.  PC Networks turnkey solutions are based on a proper mix of electronic document scanning, document imaging, document management, forms processing, electronic signatures, EDM, Workflow, COLD, ERM,  computer report management, web / internet access to electronic documents and CD publishing of electronic content.  For more information about PC Networks, visit www.pcnetworks.com

 About Consolidated Credit Counseling Service, Inc. ™

Consolidated Credit Counseling Services, Inc.™ is a 501(C)(3) nonprofit organization, providing credit counseling, educational assistance and budget assistance to clients throughout the United States. Consolidated Credit is ISO 9001 registered and accepted worldwide. For more information about Consolidated Credit, visit www.consolidatedcredit.org
 

Source: Consolidated Credit Counseling Services, Inc.

CONTACTS:

April Lewis-Parks, Consolidated Credit Counseling Services, Inc. ™, 1-800-728-3632, ext. 9344, or April@debtfree.org

Mike Russo, Imaging101, Inc.
Voice 954-659-3101, Fax 954-659-1301
eMail info@imaging101.com,
Web  http://www.imaging101.com